Do not disturb
"Do not disturb" is a platform that was created by telecommunications operators that allows consumers to register their phone number to not actively receive telemarketing content. In the consigned credit context, its utilization was incorporated as a measure of the 'Autoregulação do Crédito Consignado' (Consigned Credit Autoregulation) promoted by entities such as the Febraban, ABBC and CNF, with its goal to protect consumers against abusive practices in credit offers.
As a financial institution that is adherant to the "Do not disturb", we have implemented a verification mechanism that guarantees that there are no unwanted calls to blacklisted telephone numbers. Through this API, it is possible to verify whether a specific number has requested to be inserted into the "Do not disturb" database prior to any active credit offers.
This verification is essential to ensure compliance with good faith business practices respecting customers privacy.
Consulting the database prior to prospecting crucial.
Using guide
To consult the database, one must send a phone number through the following endpoint.
The number must be formatted as DDD + Number, for example: 11999999999.
Response
If the number is found on the "Do not disturb" list, a call is not to be followed through.